Quail Ridge Assisted Living & Memory Care

1. 1 - they were not upfront about what the room would look like. The ""display" room was beautiful. The actual room was smaller and the furniture was old and beat up. 2. 3- the facility itself was clean, however the toilet in the room was loose and it smelled really bad. We told them about it a number of times and they never fixed it permanently. 3. 4- the staff were very nice for the most part. 4. 2- Mom's legs swelled and she needed to sit with her legs up- they did not seem to make that a priority. There were not enough recliners for all who needed one, so We brought in an electric lift chair/recliner for her room but since they didn't want the residents to stay in their rooms, she didn't use it. 5. 1- see number 1. Before signing any papers and moving in, my sister was in town and I took her to see the place. They showed us the display room again - one that had its own shower. On that same day they told us Mom would be in room 12. We asked to see it they said -no- they were getting it ready- painting and such. We said that didn't matter, we still wanted to see it, they said no. AFTER we signed the papers they told us she would not have her own shower since she tended to shower in the middle of the night at home. That made sense- but they didn't change her room- she still was in room 12 which meant they knew from the beginning she wouldn't have a shower in her room. And when we got to the room, it had not been freshly painted. We didn't trust administration from that point on. 6. 1- Mom couldn't/wouldn't eat their food. My husband and I ate with her a few times and it wasn't great. They made a point to ask what she liked, but didn't do anything special for her. 7. 1- Again, prior to move in, they made a point to ask what she liked to do. She loved to paint and do crafts. One time when I was there, there was a group painting and Mom was just sitting out in the hall. When I asked why she wasn't in there, they said they didn't know she liked doing those things. 8. 0- For us this was a terrible experience. Mom went into the hospital and passed away after only 1 month there. None of us wanted her to go back there and while we certainly didn't want to lose her, we were grateful she didn't have to go back. I will say there were other family members that said they were happy with the place, but that was not our experience. Our loved one seemed to get lost in the crowd.

We appreciate the staff's interaction and care for our loved one. Holly and Tamara have especially gone out of their way to personalize her care, and their patience and hard work is much appreciated. Jeremy has also worked to make sure meals are personalized to our mom's preferences. Thank you for making your patients a priority. ♥️

My mother has been here a year. I visit two to three times a week and I must say the professionals that take care of her are outstanding. I can honestly say I have never had one negative event. The staff has been fantastic from the first day and the facility is exceptional!

From the moment I walked in the lobby, I knew Quail Ridge was the place for my husband. The helpful administration and staff created a warm family environment. The caregivers are nurturing and always happy to accommodate. My family is very happy with the care and love my husband is receiving.

I cannot say enough good things about Quail Ridge. Everyone from the medical staff, administrators, housekeeping, kitchen staff, etc. treated my dad and our family with love and grace while on the difficult journey of dementia. While someone from our family or friends visited regularly, on the days that we could not I knew they would give top-notch care to my dad. They keep all residents engaged in activities that are fun and beneficial to their memory care. They treat everyone like family. If I ever go down the path of dementia or Alzheimer's, I hope to have people as wonderful as them to take care of me.