White House Healthcare

My Mom was taken care of here I appreciate the help

White House Health Care truly went above and beyond for our loved one. From the moment we walked through the doors, we were welcomed with open arms and treated like family. Their therapy services are top notch and made a huge difference in our loved one’s recovery and overall well being. The nurses and staff are compassionate, attentive, and always ready to help with anything we needed. Special thanks to Ryan, Taylor, and Carla they are absolute gems and made us feel cared for every single step of the way. I can’t say enough good things about this rehab facility. If you’re looking for a place that genuinely cares and provides excellent care and support, White House Health Care is the place to go!

I visited my grandmother nearly every night for six years. She moved into White House Healthcare in March 2025, after previously living at Richland Senior Living (under the same ownership). While we hoped the significantly higher monthly cost would mean better care, we were disappointed. Despite having one of the largest rooms in the facility, the $10,000 per month she paid seemed to cover square footage — not quality of care. Incomplete documentation became immediately concerning. My grandmother had suffered mini-strokes and struggled with memory. I noticed her food and fluid intake charts were sometimes left blank. Because she couldn’t recall meals reliably, I began checking records myself. Several times, I found them incomplete, which made me wonder what would have been missed if my brother and I hadn’t visited so regularly or asked so many questions. We also noticed unexplained injuries. Once, she had large, bandaged welts on her arm, but there were no corresponding notes in her chart. Staff didn’t have answers until the next day, when management offered a retroactive explanation — long after the injury occurred. Another time, red blotches appeared on her toes. A nurse eventually said they were from blood clots in both legs, simultaneously. No treatment was started. A week later, they were gone. Odd. Cleanliness and dignity were ongoing concerns. One evening, I asked a tech to help move my grandmother from her recliner to her bed. While doing so, the tech remarked to another, “She smells like she hasn’t been changed all day.” When checked, she had clearly been soiled. How long she’d been left that way, I’ll never know. I also found her red call light on the floor or out of reach more than once. Her table — which held her water — was, at least once, missing entirely. One day I walked in to find her laying in spilled Kool-Aid. I eventually stopped accepting use of a bedpan, instead requesting techs help her to the bedside toilet so I could be sure she got up — and wasn’t left on a bedpan overnight. Medication records raised serious questions. On May 27, I noticed she seemed very lethargic. I asked a nurse about her medications and was told her Buspirone dose had been increased (7.5 to 10, twice a day to 3 times a day) 10 days earlier — with no documentation explaining who ordered the change or why. No one had informed us. That shouldn’t happen anywhere, especially not in a facility charging $10,000 per month. Comfort and safety weren’t reliable either. Once, I left a sign asking staff not to turn off her TV. When I returned the next day, not only was it off, but unplugged — along with her electronic picture frame. She couldn’t operate them on her own, so she had been left in silence, in a dark room. Even the facility-installed camera, intended for safety, was often not recording, unplugged, or turned upwards or facing the wall. To be clear, some staff members — particularly at the assisted living facility — were kind and attentive. But their efforts weren’t enough to make up for patterns of poor documentation, inconsistent attention, and reactive rather than preventative care. For anyone considering either facility: Richland Senior Living and White House Healthcare share ownership. Be aware — In our case, invoices from both facilities continued even while my grandmother was hospitalized, with no adjustment made. My grandmother also paid full rent at Richland even after spending $20,000 of her own money to install a walk-in tub. No rent discount, no thank-you. When her needs increased, she was discharged — even though we offered to pay for additional help. My grandmother never wanted to be a burden. She believed that by paying for care, she’d receive the dignity and comfort she deserved. If she had known what $10,000 a month actually delivered, I believe she would have chosen differently. I know we would have. To anyone reading this: visit often, document everything, and trust your instincts. And to those responsible for this kind of care: I hope you take a long look at the system you’re part of.

This place has been a blessing to our family. It is a rare gem among healthcare businesses. It is well staffed and takes great care of its residents.

White House Rehab is excellent. The care and concern for each individual patient is remarkable. They take the time and patience to go above and beyond to meet each patient’s individual needs. The care is above amazing. From individual feeding needs, to specific care this place never misses the mark, they are spot on excellent.