The Waters of Maryville

I’m appalled at the care my grandmother received during her few day stay before having to be transferred to Blount Memorial ER. She was brought here for physical therapy due to a fractured hip, and complained multiple times of poor care and treatment. She had multiple falls, with only two being supposedly reported, and became non verbal and extremely confused by the end of her stay. By the time she was finally transferred to the ER, she had a blood sugar level in the 30s, was severely dehydrated and had multiple bruises and gashes over her body. The staff seemed inconsiderate about the situation, and lied about medication they had given to sedate her, as well. I recommend anyone who has a loved one staying here to transfer them to another facility IMMEDIATELY before they become severely neglected and mistreated like my grandmother was.

Horrible horrible horrible!! One star is too many. “Skilled Nursing Facility” is a joke. My father has been at The Waters for almost two weeks for PT and OT after a hospitalization. He is declining, NOT getting stronger! The staff is a skeleton crew, the food is worse than any hospital food, and my impression is that the standard of care is to serve three meals/day and the insurance- approved daily PT sessions. That. Is. It. He is left to lay in a bed all the time. Yesterday, he was finally offered a a shower in a community shower room for the first time since arriving! No one has asked him about brushing his teeth, or suggesting he do so, or helping him to brush! I do this when I visit, but no one on the MINIMAL staff cares or thinks to do so. The Waters is providing absolutely minimal and unacceptable care for any human in a “medical” facility, much less a Veteran. I am working with the VA to get him moved immediately!