The Pointe at Kirby Gate

Easy going. Residents are sweet! Staff very helpful they have a great Aide name Nepretiria!

The staff was amazing! Very kind and attentive to my dad. The PT/ST team were phenomenal, they helped rehab him and provided much needed socialization, kindness, and reminders. The facility was clean. I do think it is overpriced based on the amenities. I have two concerns which is why I rated the facility overall 1/5 stars. 1. The food was not good. Often there were only cold lunchmeat sandwiches and they seemed to run out of food at times. He was paying for the food and it was less than mediocre. 2. When it was time for him to move out, he gave the expected notice. Because he was moving out before the end of a month, I spoke with them about reimbursing him for the last days of the month. Over the course of TWO months, I spoke with the interim director at least 4 times regarding his reimbursement and left countless voicemails. He kept promising to call me back and NEVER did. I even called the parent company, which was Tarantino at the time. I left 3 voicemails requesting to be contacted regarding the reimbursement. No one has ever contacted me. I feel like they robbed him.

The majority of the workers love what they do. The room is nice. Could use more activities.

My troubling experience at The Pointe at Kirby Gate was most disheartening. It is alarming that such critical aspects of care were severely lacking during my mother's stay at the memory care facility. The absence of a designated 24-hour nurse, coupled with inadequate meal preparation and poor overall care planning, is unacceptable and concerning. My mother's falls, particularly the one resulting in a subdural hematoma due to medication issues, highlight serious safety and healthcare shortcomings at the facility. Based on the distressing circumstances encountered and the substandard care provided to my mother, it is clear that improvements are necessary at The Pointe at Kirby Gate. My decision is not to recommend this facility is valid, and it warrants urgent attention from the management to address these critical issues before further harm occurs to residents.

Need update on decor, but it is clean. Def BEST value for the money. Loved the staff!! They got my dad well enough that he was able to leave & go home after just 4 months! Love that place. Also, my dad really liked the food. The cook noticed what he liked & took care of him! So thoughtful