Riverdale Assisted Living

This is a horrible facility that does not pay their bills to companies who do work for them. They have an extremely bad sewage problem that causes waste to back up in residents rooms. Temporarily repaired problem for them as per their request and never received payment.

I have been trying to get a hold of my dad to have a conversation with him for the past 3 hours. I have been calling back every 30-1hr to give the nurses a chance to go back to his room JUST to make sure his phone is charged and on. Nothing else, VERY simple. I feel like I shouldn’t have to jump through hoops just to hear my dads voice when they’re already NOT letting me see him OR his living space. This happens ,LITERALLY, EVERY SINGLE TIME I I try to get a hold of my dad. I call, They transfer me to the nurses station, I was on for for 30 minutes exactly before the phone hung up. I’m not the type to write reviews but this is that was the last straw. It really hurts my heart when my dad tells me that I forgot about him when I’m TRYING to get ahold of him but the nurses aren’t doing their part by helping ME from the inside with him since I’m not able to go back. All I ask is that you all put yourselves in our shoes. We can’t see our love ones, we can’t take them out, we can’t go back to see their rooms, now I can’t even get a hold of him just to have a conversation. Like I said before I feel like I shouldn’t have to go through all of this just to see, talk, and spend time with my dad.

I visited Riverdale Assisted Living Center. I was OK with it, and it seems to be pretty good. The facility is fine. I was impressed. Everybody was courteous and polite. In terms of amenities, they had an exercise room and another one where they did the hair.

I visited Riverdale Assisted Living. We walked through it, and it looked promising. I liked that the people can move around; they're not confined. They have a TV room, a game room, and stuff like that that they can go to in the daytime and do some activities. I like the setup. The person who showed me around was knowledgeable. It was a good tour. I enjoyed it. I wanted my sister to go there. The rooms were nice. They have their own key and their own little mailbox, so it's like an apartment. One of them had a little sitting area and you could sit in there, it was really nice. They had to courtyards where you can go out and sit out, or at night come summertime, you can get out and enjoy the outdoors.

I went to Riverdale Assisted Living Center. Nina was excellent. She was a good first person to see me walk through the door. She was very professional and very knowledgeable and she made you feel welcome to the facility. She was able to answer every question that we had. She took us on a tour and she kind of gave us what the process was of getting through the intake process. The accommodations were very adequate for what we were looking for. The space looked good, it was clean, and it was a breath of fresh air from some others that I've seen. It would accommodate and allow you to set up your room the same way you would set up an apartment so that my sister would feel at home. The more people feel at home, the better they'll respond. They had activities every day. I like the way they had the TV room set up where it wasn't going to be crowded because it was not gonna accommodate that many people. Their COVID plan for that room was excellent. I liked that the dining hall seemed like it was a family-type dining setting. If she wanted to eat in her room, they would deliver her meals to her room and they were given three meals a day. They were cooking while we were there and the food looked delicious. They also have capabilities for her to go to worship service if she wanted. They have a chapel there. The only staff that I met were the receptionist and Nina, and the two of them were very knowledgeable. They were excellent.