River Oaks Place - Loudon

This has got to be the worse facility I’ve ever seen. Patients are mistreated, neglected, families are lied to, bullied and the facility is roach infested. “See pictures attached”. The food is hideous and the staff doesn’t go by what diets residents are supposed to have. Personal items come up missing and so much more. Please think twice before choosing this place for your loved one.

I find that hardly to believe at this assisted living facility. Our father has been here for going on a few years now and we have had nothing but the best to say about this place whether it’s the care his receives, the activities they enjoy, and the food. Our interactions with all staff and business office has been nothing but the best. Our father enjoys his home at River Oaks!

I don’t have much nice to say about River Oaks. My grandmother was a patient here recently and the care she received was pitiful. There were never enough staff for her to be properly taken care of and she suffered as a result. She went from talking, being happy to rapidly declining very quickly. She no longer knew her family and was wheelchair bound. Once she got to a point that she couldn’t move around well, she was left in her nasty diapers for way too long due to lack of care on the staff side. Another thing that was pitiful was the food that residents were provided. My grandmother was on a mechanical soft diet and was fed blended hot dogs and kraut. Not sure how that would be appetizing to anyone. Moral of the story we were extremely disappointed and I would hope no one sends their family here.

My mother started at Lakewood place and was moved to Riveroaks. She had a severe decline in her cognitive level and it happened very quickly. They told us she would need to move to a nursing home. We moved her to a nursing home in Maryville and she’s literally a different person! We have had the best visits with her this past week. It’s been around 8-10months since she’s talked much, laughed, colored, eaten at a normal pace, participated in activities. She stayed in a sedated state at Riveroaks. She’s been at the new facility for less than a week and we have seen a huge improvement. I don’t know if it’s just environmental or if there was some questionable things going on but it makes me wish we would have moved her a year ago. They don’t have the staff to care for residents who need help. My mother would be sitting in a poopy diaper or it would be so full of pee that she’d be soaked and a puddle under her most of the time that I went. At times it would take 15-20min of me searching the building to find someone to change her. We caught the staff lying to us about care, meds, & things that she was/was not doing. And don’t get me started on the business office staff…. It’s crooked. Do not put your loved one at this facility!!!

Grateful to have had this wonderful place when my mom needed a little extra care. She spent the last 14 months of her life there. She made wonderful friends and loved the staff. Thank you River Oaks for taking such great care of her. Our family will always be grateful