NHC Place Sumner

I’d leave zero stars if I could. I cannot put int words how horrifying this place is. I’ve always heard terrible things but until you witness it first hand, you can’t even believe it. They treat these patients worse than prisoners. I feel so badly for the poor pitiful victims of this place that have no advocates or loved ones checking in on them. It’s absolutely disgusting and disturbing how these people treat elderly helpless patients. Waiting over an hour to have to go to the bathroom after hitting a call light is sickening. Having vitamins and supplements confiscated is appalling. Do no expect your loved ones to be treated kindly and respectfully if they go here. Check in on them as much as possible. I am truly beyond disturbed by this facility.

The extra star is because it’s a nice place on the inside and some people are good. However, keep your family out of this place for rehab. Some workers were hard to find when you needed something because they were out in their car and nobody knew (we later confirmed this was common with someone who previously worked there, especially at night). One nurse was a control freak who had something against us being there every day and knew how to act different with management when called out. We eventually had round-the-clock helpers and even hired a firm to help us with elder planning while in this facility. When we finally took a vacation and left another family member there, they decided the timing was perfect (coincidence??) and had her sent to a psychiatric facility for behavior where they gave her a chemical restraint that was unneeded (we were there daily for hours before this so we knew of her behavior). She is finally getting back to herself 3 months later behaviorally but is physically weaker because of the psychiatric facility stay where she wasn’t moved. If you’re afraid of using a facility where you don’t feel comfortable leaving your loved one alone, this is that place.

My mom received Good care here when shechad her hip replacement rehab

My mother has been there nearly a month and had no progress. The lack of communication amongst the staff is mind blowing. They do not follow through on things they say they will do. Waiting 45 min for a light to be answered and then food that hard and can’t even cut with a fork. If we would have known all this definitely would have chose somewhere else. And now looking for new place

One star is really too much.