Memphis Jewish Home & Rehab

Our family recently entrusted Memphis Jewish Home with my dad’s care for a little over a month, and we couldn’t be more grateful for the experience. From the moment we walked in, we noticed how exceptionally clean the facility is, and every staff member we encountered was welcoming, compassionate, and genuinely cared about the residents. While everyone played an important role in my dad’s recovery and well-being, there are a few individuals who deserve special recognition. Andrew and Isaac, the physical therapists, provided care that exceeded every expectation. My dad has additional health challenges, and they consistently treated him with incredible patience, kindness, and encouragement. They never made him feel rushed and always took the time to meet him where he was. Their dedication gave our family confidence that he was receiving the very best care. I also want to recognize Cynthia and Stephanie. Like many families, my mom and I struggled with leaving my dad each evening. Knowing these two ladies were caring for him brought us tremendous peace of mind. Their compassion, attentiveness, and genuine concern for his comfort meant more to our family than words can express. To everyone at Memphis Jewish Home, thank you for the work you do each and every day. Caring for others takes a special kind of person, and your team made a difficult season much easier for our family. We are truly thankful for the love, professionalism, and exceptional care you showed my dad, Mr. Joe.

My Sister in law was there for some therapy from a nasty fall that broke her ankle and she now has a lot of new hardware in that ñleg. Things stated out very good with her. Then about half way there things started changing for the worse for her. The sides were very rough with her and rude. There wasn't a set time for anything.. Some days they were they to help her out if bed early and other days it could be 8 to 8:30 before they helped her. Therapy got to be so bad for her they didn't have a set time on when they would get her or send an aide to get her. Only to be asked what are we going to do with you today. I had to put in 4 appeals to get her to stay longer to get some help. The last 2 appeals I put in for her she got 2 extra days. We were advices not to take her home because she was not ready to go home. She got home and in less than 72 hours she fell. The next day she fell the 3rd day she was so weak she couldn't even stand up. She is now in another Rehab Skilled nursing facility to try to get the help she needs. They really love their building. It is very nice clean and very fancy looking but the help she got was not the service of quality that she should have received by the way they talked and how they presented themselves. They got a 2 rank because there were a few things they did right. Now we are trying to get her records that we were told that was left at the desk for us the day after she left there. There were no records left. I was told they had them ready and would mail them to me. I received the order form for the request for the records. Now we have been told it could take 30 days to receive them. I thought they were ready for pick up but just got out in the wrong place. Well I wonder how long it is going to take them to change the orders up from the original ones? I would not take recommend anyone to put their love one there. I am totally disappointed at how it all turned out. Memphis Jewish Home and Rehab you owe my sister in law an apology for his she was treated and figure out a way to give her the days she used up for nothing. Now we have a short amount of time to get her ready to go home to live alone as you were told from the beginning. She should be doing fantastic but 3 falls with in 72 hours after release from your care for the amount of time she was there. Is unacceptable.