Emory Ridge

The nursing staff, cleaning staff, and dietary staff work well together to help and care of our loved ones and I am very grateful.

Emory Ridge is a Memory Care-only facility. I highly recommend it. Unlike some facilities that house memory care residents on hallways that dead end, this facility is pentagon shaped, which permits residents to walk continuously. The hallways are wide, very well lit, nicely decorated. Residents can freely move in and out of the central courtyard, which is open to the sky and has two covered porches, providing safe outdoor time. The facility has two large lounge areas in addition to the dining area. My mother was at Emory Ridge for 4 years until she passed. When she entered, the management staff and caretakers were like family: they were very involved in the residents’ care and interacted often and well with the residents’ families. The staff did an excellent job helping her adapt. The residents’ families also became a type of family for each other, and these families interacted during their visits with my mother and other residents, just as we interacted frequently with various residents. Approximately 18 months after my mother moved in, Emory Ridge (then known as Truewood) was purchased by Inspirit Senior Living. Inspirit implemented an excellent, major remodeling project which significantly enhanced the appearance. What I describe next is negative, but PLEASE READ TO THE END of this review to learn the POSITIVE ENDING. As you may have read in other reviews, the administrator instated by Inspirit was poorly skilled in business management, had poor people skills, was definitely inferior as a staff and client administrator, irritated families, was the reason several families transferred their loved one to a different facility, and the reason many reliable and caring staff departed. For the first 18 months Mom was there (as Truewood) we saw very little staff turnover, interactions with the administrator was a pleasure, the residents, staff, and family members were essentially one big extended family. However, Inspirit’s new administrator degraded that environment quickly. For the next two years, that administrator and her immediate assistant rarely spoke to me or my wife, even though we were there several times weekly and passed by the office each time we entered and exited the facility. Unlike the previous administrator, we rarely saw this administrator walking the facility and interacting with residents. She was not on-site often. Throughout her tenure, the facility had extremely, extremely high caretaker and staff turnover… high turnover is always a sign of very poor management, regardless of the business, and high turnover also results in turmoil for staff, residents, and family. We chose not to relocate my mother only because we knew the shock of moving her would accelerate death. Only a few of the original caretakers stayed through these rough times. Regardless, the staff continued to take the best care of the patients they could with limited resources. THE GOOD NEWS: That administrator has been removed. A new, skilled administrator was instated Nov. 2025. We saw a change in the facility’s attitude immediately. This new administrator has worked here for many years in various roles, understands the needs of the families and residents, knows every resident by name and their families, and knows what is needed to return the facility to the close-knit, family-feel facility that it was prior to the poor administrator. Finally, (a) the food was excellent for our 4-year stay (great cooks… my mother loved it and gained weight… we observed the excellent quality many, many times when onsite to visit and assist her, and occasionally had the opportunity to partake), (b) everyone (nursing, caretakers, janitorial, maintenance, cooks, other staff) truly are concerned for and fall in love with the residents and look out for their well-being, (c) the facility is clean, and no body fluid aroma, (d) the activities director keeps the residents involved, and (e) the nursing director/case worker is very active to obtain the best care. I encourage you to visit the facility.

I have no words to describe the love and care of the facility staff members. My mom was here for almost 6 months and was well taken care of. Until she took her last breath, she was loved and treated with kindness, respect and dignity. Thank you for everything that you did to make this as easy as possible. I was able to be here as her daughter, not the caretaker and I am so grateful for that Briscoe, Kendra, Heather, Jackie, Alexis, Savanah, Shakira, Dwight, Sarah and Kayla. I hope I didn't forget anyone. Thank you all so much!!!

Emory Ridge is a facility that is fantastic and I’m very happy that I placed my mother in there. They’re very caring communicative and I know that they put my mother first. I’m a huge supporter of Emory Ridge and the staff and I want to thank them very much. It was a very easy process to get into and they worked well with my long-term healthcare that my mother had a facilitated everything and made it easy on myself and my family to have my mom enter into the facility. Briscoe Melissa and Kendra leads to staff and they do a fantastic job. The Cna‘s the maintenance staff and especially the lovely lady that is always working and cleaning the place up and I apologize. I can’t remember her name is terrific and she’s always working so hard. The cafeteria crew does a great job of feeding the patient as well as you could bring your own cereal that I know my mother loves raisin bran crunch and she gets it every morning cause that’s what she wants.

Staff has always been very helpful, assists with any questions even when they are obviously busy. All of the staff are wonderful, very caring and friendly. Positive atmosphere, every time I have been onsite there are a variety of activities (music/games). Highly recommend!