Charter Senior Living of Hermitage

When my husband, Butch, and I realized that we had reached the age and stage in our lives that we required support, our daughter began to research assisted living facilities in our area. We also began to make inquiries. Charter Senior Living of Hermitage was the one most often recommended. From our first visit, the atmosphere and reception at Charter was one of warmth and caring, not only from the staff but also from the residents. It felt from our first encounter like a family. In fact Cece, the housekeeper who takes care of our apartment, expressed it best when she told us, “This is my home away from home.” After moving into our apartment, our impression about Charter was confirmed. Zack even came and helped us hang our pictures, and saved me when my printer refused to print. Nurse Sonia and the caregivers came to check on us and see if we needed any help in getting settled. We would especially like to recognize the caring and concern shown to us by Sonia and and the caregivers Allie, Sherri, Keneisha, Deera, Savannah, and Cece in housekeeping. Kelly in the office has gone out of her way to assist us in working with our LTC. Greta is always there to answer our questions and help us in any way. Simone and Jamey are our “go to” people. They are wonderful. Faith works tirelessly to provide activities that are fun and stimulating. That’s not an easy job. She even helped when I had a computer glitch. We give a well deserved “shout out” to Andrew and the kitchen staff. They have the hardest job of all, pleasing so many with food. I would also like to say that the Therapy staff of Legacy at Charter continues to be a life saver for us. We both came to Charter with physical and mobility issues. Gina, Wanda, Angela, Camille, and Tyler are such caring people. They have worked hard to relieve our pain and prepare us not only for the surgery we are facing, but for improving our quality of life. We are now a part of the Charter Family, and happy so.

Charter Senior Living of Hermitage has been such a blessing for our family. From the very beginning, we could see how much the staff truly cares for their residents and the families they serve. Each member of the team brings something special: Kelly (Sr. Business Office Manager) is thorough, responsive, and always willing to help answer any questions. Sonia (Health and Wellness Director) is incredibly patient and caring. She takes time to connect with residents in meaningful ways so they feel seen, valued, and supported during this season of life—not just for them, but for their families too. Eric (Maintenance Supervisor) is the unsung hero who keeps everything running smoothly. Whether it’s fixing something around the building or singing his heart out for the residents, he makes such a positive impact. Greta (Director of Sales and Marketing) is warm and welcoming, with a smile that lights up the room and a heart that matches. One of the things that impressed us most is how long the staff has been here. Their dedication and patience show in the way they treat each resident like family and how well they understand the different dynamics that come with this stage of life. What gives me the most peace of mind is knowing my mom is in good hands. She is encouraged daily to take her medications, do her physical, occupational, and speech therapy, and she enjoys three meals a day—all on-site and convenient. And with TriStar Summit Hospital close by, I feel even more comforted that she’s safe and cared for. Charter also provides so much for their residents: engaging activities, community outings, and the convenience of on-site therapy. They are thoughtful and creative in encouraging residents—even those who may be a little hesitant—to join in activities that truly benefit them. We visited several communities in the area, but none felt quite like Charter. We are very thankful for the kindness, care, and commitment we’ve experienced here.

From the moment we walked through the doors at Charter of Hermitage, we knew we found the right place for our loved one. The staff is warm, attentive, and truly treats each resident like family. The leadership team is hands-on and genuinely committed to providing outstanding care and meaningful engagement every single day. The building is clean, welcoming, and thoughtfully designed, and the activities offered keep residents active, social, and smiling. Communication with families is excellent, and we’ve always felt informed and supported. It’s clear that Charter of Hermitage is more than just a senior living community—it’s a place where people are respected, valued, and cared for with heart. We are so grateful to have found this home!

I wouldn't send anyone to this facility that has any level of mental decline. Their administrative staff are liars, and they fully refunded [name removed] move-in fee after being caught in lies multiple times. I wouldn't drop my garbage off at this place. The care staff were nice, but they were unable to provide [name removed] the care that was promised that would help him thrive as someone with cognitive issues.

I like how friendly people are. When there is an issue they try to address it promptly. They have a system where my dad picks out ideas he wants for his meal the next day. He doesn't always get what he's requested. At times it's hit and miss. Overall though I feel that they do a very good job here and care about the people who live her. This means a lot