Autumn Care Assisted Living and Autumn Reserve

This facility is nothing but a greedy money-making machine that has zero compassion for its residents. They advertise luxury care and fine dining, but in reality, it’s all a lie. The residents—who are paying outrageous amounts to live here—are ignored, neglected, and overcharged for services they never receive. The caregivers, who should be focusing on resident care, are instead forced to work as servers and housekeepers—jobs that were NOT in their job descriptions. How can they properly care for residents when they’re being stretched so thin? Management doesn’t care. They are more focused on cutting corners and maximizing profits than actually running a quality assisted living facility. The food is absolutely disgusting. They advertise "fine dining," but residents are served low-quality, unappetizing meals that no one in their right mind would call fine dining. Many residents barely eat because the food is so bad, and complaints are ignored. Worst of all, management has no heart. While this facility is falling apart the owner is in her penthouse in FL. not giving any care in the world what is going on. They will take every last dollar from residents and their families while failing to provide even the basic care they promise. The staff is underpaid, overworked, and constantly quitting because of the terrible working conditions. Meanwhile, the residents—the people who should be the priority—suffer in silence. This place should be shut down. If you care about your loved ones, DO NOT send them here. They deserve better than this nightmare of a facility!

I can highly recommend Autumn Care Farragut. My grandmother has been a resident there for 2 1/2 years. The staff are genuinely kind and caring towards her. And it’s always clean, bright and peaceful when I visit.

We are very happy with our experience here.

I can confidently say that Autumn Care is an exceptional assisted living facility. My loved one has been living there for several months now, and we've been impressed by the high level of care and attention provided by the staff. The staff is incredibly friendly, knowledgeable, and always willing to answer any questions we have. They make a point of getting to know each resident on a personal level, which has really helped our loved one feel at home. The facility itself is clean, bright, and well-maintained, with plenty of space for residents to relax, socialize, and participate in activities. Speaking of activities, Autumn Care offers an impressive range of options, from exercise classes and games to live entertainment and outings. Our loved one has made new friends and tried new things, which has been wonderful to see. But perhaps the best thing about Autumn Care is the peace of mind that it provides our family. We know that our loved one is receiving the best possible care, and that they are safe, comfortable, and happy. We are truly grateful for the staff at Autumn Care and the wonderful care they provide. We highly recommend it to anyone looking for a welcoming and supportive assisted living facility for their loved one.

Our experience with Autumn Care was extremely poor. During such an emotional and stressful time we felt taken advantage of and cheated. None of the information we were given verbally matched up with the paperwork received. When we attempted to cancel prior to the assessment our deposit was cashed and we were told there was no refund available, even though they admitted the information we received was incorrect. Our attempts to reach the owners have been met with total silence. Please don’t make the same mistakes we did in trusting Autumn Care.