Allen Morgan Health Center

The weekend staff and administration are horrible. I found my dad on the side of the bed on the floor, with the door closed. While the staff was in the hallway on their phone. The nurse supervisor Shelly Dillinger did not tell floor nurse that a bed alarm was needed. The next day he was over sedated and dehydrated and was sent to the VA hospital due to being aggressive (so they say) but the doctors at VA wasn't able to contact any nurses (Katie) for the reason my dad was sent. The doctor had to call me for information of why he was sent to VA. Then I go to the facility to get my dad's clothing and asked to sign the discharge papers because I'm removing him immediately, He was only there for Physical Therapy. They claim I didn't have to sign anything but in the meeting Princess Walker, the social worker(who was horrible as well) said I needed to sign him out for discharge during the orientation meeting. The staff during the week is subpar (Danielle on day shift is excellent) but the weekend nurses are horrible!!! I empathize with health care workers because I am a caregiver too, but neglecting the patients and avoiding family members calls and concerns the Dept Heads (Shelly D and Katie (the on-call nurse) and Princess Walker) should learn how to interact with family members and hold employees accountable for their actions. I would not recommend this facility, unless you want your loved one sedate and on the floor.

Visiting my friend’s mom, I noticed CNAs shopping online and on their phones while my mom‘s friend was unable to even reach the food on her tray. It’s such a shame that many people who work at this place are so disinterested and intimidate their elderly, disabled patients. It reflects badly on their competent, professional coworkers who were so appreciated. It makes me sick to think of elderly people at the mercy of some marginally, employable, lazy healthcare workers. Although some of the nurses and CNAs were kind and worked hard, there were others who were just plain mean and lazy. It makes me really sad to think that my friend‘s mom, a retired nurse, was treated the way she was. Have these employees forgotten that this could be their mother or grandmother and that they, too, will one day be old? It makes such a difference when the caretakers are kind, enthusiastic, professional, and interested. The unprofessional behavior of shopping online and scrolling through phones during the workday is absolutely ridiculous, especially for what this place charges the patients! Alan Morgan needs to make professional learning and and professional behavior a priority. Too many poorly trained and unprofessional employees will make the valuable, competent employees want to leave. Too many marginally employable people on a power trip - intimidating helpless, ill elderly patients. Kindness goes a long way. Shame on Alan Morgan.