Summit View of Farragut

Patient care & nurses' attitudes is horrible to patients and family members. I would never recommend this place to anyone.

The staff are very warm and friendly. Great relationships were made while I was here. Food was great. Activity director really understood my needs. I even got to paint and get a manicure! Overall good experience and I recommend to all. I did have a roommate but I made a true friend. The rooms were kept clean all of the time.

Summit View of Farragut was excellent and provided very good care for my husband. The rooms are clean and orderly. The staff is excellent and the value is good.

My son was recently a temporary resident at Summit View for wound care. His room was dirty, trash can always full, and room had little gnats flying around. The staff was rude, unfriendly, and unprofessional. On many occasions they ignored my son's request for assistance and acted insulted if they had to do anything. I requested three times to see the Administrator and was told she was not available. After an unfortunate run in with a male nurse, I emailed the Administrator ( since she was never available) but received no response. The staff at this facility appear to be very shady. Complete staff credentials should be reviewed. This place should not be allowed to operate without some changes.

My brother had the unfortunate experience of staying at this facility under the pretense of "physical therapy/rehab" to help him with range of motion/strength training etc. After one week, we had him discharged. He was safer at home with outpatient therapy. The physical therapy was an insult to our intelligence. With the exception of one or two staff members, the care was marginal at best. Had the family not taken shifts to be with my brother to assist with EVERYTHING, he would have probably been treated like the poor helpless patients that are parked in front of the nurses stations and along the walls for an entire shift or more. The staff ignored their presence and plea's for help. They sat in their wheelchairs with their legs hanging down, heads bobbing with no support as they sporadically slept and their meals placed in front of them with minimal assistance. It was obvious to me that the patients who were suffering from dementia/childlike behavior or stroke victims were the ones who got planted. Those with a voice to express displeasure or a phone to call family were safely in their rooms etc. Out of sheer disgust, I finally asked the nurse in charge why one particular woman who looked to be in such discomfort was left in the hard plastic/vinyl chair for over 7 hours. The response I got was "we have to keep a close eye on her". The same goes for the other poor residents who do not have to ability to protest. Unfortunately, this goes on at most non-profit facilities. If your loved one is unable to speak for themselves, you'd better make sure surprise visits are made.