Norris Post-Acute and Rehabilitation Center

Hands down the worst experience we have had with our loved one at a facility. Rooms are kind of clean but outdated. Patients roam hallways without supervision and what they say is NOT a one on one care facility. Some staff care and then there are staff that continually linger at nurse station and ignore those patients who need assistance to the point that a patient may not see a staff nurse for half a day. Food is lack luster full of sodium an not very heart conscious for most patients. If you want your LO taken care of choose another facility. Do your research diligently.

I would give zero stars if possible. This place is a nightmare, my god father was sent here from the hospital for rehabilitation for his legs. It was a nightmare. He developed huge bed sores , they doped him up on morphine and kept him laying in bed. He developed a skin infection from the lack of basic hygiene care. Poor guy laid in urine and was in pain from the constipation they would not give medication to help. When I say it’s a nightmare, I truly mean do not send your family here. They will be drugged up and left in bed without any type of rehabilitation that is promised. 24/7 in bed without being turned or rotated then my family member was diagnosed with dementia. But he does not have Dementia it was them drugging him up on morphine and he came home and now his memory is clear as ever. This is a dumping ground for abuse, neglect and manipulation. When the concerns were brought to administration nothing was done. Please go elsewhere, look into these places. I can’t undo what was done to my family but you can choose to prevent this from happening to your family!

I have an Aunt living there now and I feel like the nurses/aides need to be more attentive. From what ive noticed they are always doing paperwork or on the computer. I think they need to be more hands on. Maybe less patients per nurse and aides. I do have a special shout out to one of the aides that only works on Fridays. Her name is Kayla Stevens and every time my Aunt has asked or needed help, she has never told me or her "let me find someone " she has stopped what she was doing and came to help my aunt with what she has needed.

If you are friends with the admission clerk Meray,( not sure if that is how her name is spelled), but if you are you can forge your husbands signature on documents. He is the executor of his grandmas estate and wouldn't go to the nursing to sign admission papers, so Meray let the wife forge his name. Sounds illegal to me.

If I could give less than one start, I would! My grandfather is currently at this facility for PT after a spinal surgery and a week long hospital stay. The physical therapy has been great, but everything else has been a nightmare. He's only been in the facility for less than a week and the lack of care is astounding. His catheter is supposed to be cleaned daily, but this has yet to happen and we believe he has now developed a UTI. We've asked for a urinalysis for two days and no one has taken action. Multiple employees have complained to us how busy they are as an excuse why things are not getting done. DO NOT send your family members to this facility unless you can stay with them 24/7. We were lead to believe this facility was above others, but that is NOT the case!