NHC Place Farragut

A family member was a patient in long term care. There were a few caregivers who were good, but for the most part, the facility was grossly understaffed and staff was poorly trained. The food service was poor, the laundry services were poor, and overall the facilities were not clean. Complaints were not taken seriously. I do not recommend.

I would have give 0 stars if it would have let me. They seemed to be very understaffed and non caring. My dad was there for 9 weeks. He complained about no one coming when he pressed his call button. We timed it one day...45 minutes. And then someone only came from another hall after Dad's roommate's bed alarm had been going off for 20 minutes. they had a hard time keeping track of medications and making sure that Dad got them. They told him to just go to the bathroom on himself because they didn't have time to help him. One night his roommate fell out of bed and the bed alarm went off. The man lay groaning on the floor. By the time the staff had finally gotten around to checking on him the man had DIED! Don't choose this place it you have anywhere else for your loved one to stay!

My grandmother went in after she suffered a brain bleed and uti. Fainted in my arms. She went in and was horrible. Could barely walk even with her walker. Couldn’t dress herself. Couldn’t bath herself. Dementia was awful. Couldn’t remember me. Barely remembered my mother. Now she is amazing. I️ have seen her move so fast in YEARS. Her dementia has actually improved. She’s eating better. She can dress herself mostly on her own. Can bath herself. She’s like a whole new person. I️ can’t thank the staff enough for caring for her and helping her get better. I️ haven’t seen her this active and happy I’m so long.

This facility would be fine for someone with memory loss who is immobile. It is very easy to elope from in spite of the bracelet that the staff assured me would alarm to alert staff that a resident is approaching an exit. The bracelet did not work. Memory care is a new venture for this well established rehab and assisted living facility, and the staff does not appear to understand the complicated symptoms of dementia patients. The weird system of gem classification never fit my husband. One selling point is that there is a staff physician,2 nurse practitioners,and an RN assigned only to that unit. However,there appears to be little use of that physician with the memory care unit. NHC sent my husband for a week long psychiatric hospitalization which was very helpful (and not unusual for this population). When he was ready to discharge, NHC refused to take him back because the RN disagreed with the meds changes that 3 psychiatrists made. When I asked for physician to physician contact with NHC's staff physician, they refused. My husband had been aggressive with staff and residents,but NHC refused to accept that good psychiatric care could make a difference. We move him to a different location which has been a blessing in many ways. He is happy and well liked there.

NHC Place Farragut did not have independent living. It was not a newer nursing home or assisted living but it was a very nice community. They had a lot of activities for the people who live there and they had a good service where a small bus or van would take people to doctor's appointments if they need to or take them shopping. Overall, it was just very nice. They also had a rehab unit where people would go after they had surgery. They also had a nursing home and assisted living, and a recently built nursing home. They had a really nice staff who was very friendly and helpful. I had a meal there and the food was good. Even though some communities, they make you feel more at home. It was a place I thought I could feel at home in.