Magnolia Healthcare and Rehabilitation

I reviewed this facility a few months ago with photos - photos showing the filthy PICC line hanging 75% out of my dad's arm and medicine not given - antibiotics not administered meant to save my dad's foot. The post has been deleted. 3 weeks with no bath. 4 weeks and no laundry done. Sent out to a doctor's appointment with no bandage covering a horrible wound we were fighting to prevent foot amputation. The therapists are fantastic. The nursing staff are unqualified. They lie when confronted. The administrator is a coward who can't walk his talk and refuses to meet folks face to face - not sure he's ever even at the facility if the secretary's responses are to be believed when you try to contact him. Stay far away from these dishonest people - they don't want to improve and will do anything to make themselves appear to be decent.

If there was a way I could shut this place down I would in an instant- It was the most horrible experience I have ever ever had in my life, and I am quite traumatized from my experience. They have temporary workers and there is no communication, They did not follow the orders from my doctor, there is no nurse care, I had to be moved to the hospital twice because of their lack of medical attention- And ultimately wound up back at the original hospital- It was the worst experience of my life and I would never ever ever send anyone there. Even my surgeon said he would never recommend this facility again to anyone.

My Husband and I went to look at this facility and everything gave you the right answers for my husbands mother to be at this facility. The nurses were nice the tech were funny no issues until her third week there. We started having issues that may seem small to some but clearly it’s not their loved ones nor their parent. We was on the phone with my mother in law and she had called for a nurse or tech to bring her water she waited over two hours for water we know this because we stayed on the phone until she received the water. Lately trying to call the facility is unreachable I call for hours to get no answer or told to wait to be hung up.on . Last night our mother in law fell on the techs watch witch the story did not add up due to how she fell and we was not notified until late night after 10pm and requested she go to the hospital due to major surgeries she just had. We was told we would receive updates and did not we called the hospital and they claimed she was not there called the rehab and they said that’s where she is supposed to to be. nothing seems to be professional and organized. My mother in law has missed very crucial appointments due to their lack of communication or simply not taking her after arrangements were made all around. I wanted to be upset with the staff due to not answering or being hung on but once I looked on the website and reached out to Megan Terry the Director over the nurses and simply saw that the learned behavior from staff not answering or hanging up on us was clearly taught from higher ups as she did she same thing to me. Calling her back as I expressed my worries and concerns of wanting to just speak with my mother in law to make sure she is okay and hear from her. She was more worried about how did I get her number!

My loved one went to this facility after a car accident to receive rehabilitation. He was unable to use his hands or legs and had recently been released from ICU. In the month he was there, he developed bed sores on his bottom and pressure wounds on his feet. He was never turned periodically to prevent this from happening. He sat in a soiled diaper for hours on end. When a nurse would change it, that is all that would get changed. The pad and bedsheets as well as his clothing would remain soaked. After waiting 30 minutes from hitting the call light, I personally when to the nurse station to request clean linen, only to find four staff members sitting behind the desk on their phones! I understand being short staffed but I find that completely unacceptable. I would not recommend this facility to anyone ever.

Magnolia has been a great partner in care with great communication from their staff. Their nurses, social worker and leadership team take the time to speak with our staff and keep us informed of any needs.