Brookdale Green Hills Cumberland

Brookdale is a beautiful place, and Nina, Rachel, Brittany and Jane were truly helpful during our family member's stay. The people working there are 😇 angels sent to assist us ! Nina was a great assist in getting us moved, and finding us all the right people to help us in the move.She personally picked up our family member, as seen in the last photo.Such a loving caring staff! The staff made our decision on where to place our family member!

If I could give the overall experience a 2.5 I would, and I would move them but it would be difficult. Overall it is an ok place to be, they are understaffed and they don't seem to coordinate when one person is in charge and knows what's going on and then they leave for a few days. That person doesn't seem to leave notes for the next people that are in charge .

When I moved my parents to Brookdale Green Hills, I unknowingly fell for the "chandelier effect." This is where a place looks fancy and beautiful, and is expensive, so you think that it must be a great place to live. Nothing could be further from the truth. Brookdale was a horrible and traumatic experience and I would not recommend it to anyone. My father left there two months and then died. He was unable to pass away peacefully at Brookdale due to poor care. He had to be transferred to a private hospice outside of the facility. my mother lived there five months and then was sent to the hospital because they were unable to care for her. They would not allow her to return unless I enrolled her in hospice, which was unbelievably inappropriate because she did not have a terminal diagnosis. She just had difficulty walking. I herniated a disc there trying to lift my mother when no one else was available to help. I was out if work (as a physician) for a month and had to have surgery. I could have sued them, but I just want to be done. Needless to say, she did not go back. We are now at a different facility is absolutely wonderful and much less expensive. Please do not send your family members here.

I do NOT recommend Brookdale. It was horrible. The sales woman , [name removed], makes a lot of promises that are just lies. She promises catered food to your needs, new theater chairs ( broken) , dog park, and countless other promises. [name removed]- completely unprofessional and speaks about private conversations to staff , non family members and residents. Only admits truth when confronted with facts. The facility is out dated. Front doors haven't worked in almost 2 months. Doors were not locked in the night time. Under staffed all the time I tried to battle with them and corporate on behalf of my mother and a lot of other residents. But- they just lie

Brookdale Green Hills Cumberland is a lovely facility. I have gotten very comfortable there and I like the style and the layout of my apartment. There are a few area areas of weaknesses that occur occasionally. However, I must say that the administrative or the leadership staff are aware of the problems and are very open to suggestions or complaints of the residents. I really feel like the staff places the residents first and we are their priority. A major area that needs improvement is the dining and the food. We are lacking a head chef and a manager of food services, so that makes a lot of people very unhappy, and I must say that I am quite disappointed in that part, especially since the rent for Brookdale is higher than anywhere else that I looked except for maybe one other place. To others that are searching for assisted/independent living I feel like Brookdale is one of the best places. The Director of activities and programming is excellent and uses feedback from the residents. All of the activities are fun and interesting, diverse, etc. I would say to not be alone or to have lost a loved one and wanting a place for activities and socialization, Brookdale Green Hills Cumberland is top-notch.