AHC Savannah

I had put one review up already but they made a fuss and got better. They’ve gotten SUBSTANTIALLY worse. Both of my grandparents are in the nursing home. I do not have the space to care for them in my home, plus I work full time. My grandmother has dementia and has a lot of issues around forgetting we’ve visited her or she’s eaten or taken medication. She gets very upset and will have panic attacks. One day 2 weeks ago she was taken to the ER for chest pain. She was tested and found ok to leave but was left there all day because there was no ambulances and no one from the nursing home coordinated for her to go back. She was there over 6 hours. She has fallen twice, both leaving huge bruises on her head and neck. She is not to have access to a phone because when she calls it only upsets her and my mom: she will call saying things like she will walk out of the building and doesn’t care if she’s ran over. Very self harming. Today a nurse let her call my mom. My mom has been very sick and unable to walk for two weeks. We were told as the disease progresses they would change her medication. They have yet to do this. They’re now saying we have to wait for her to harm herself or something of the sort. Why should she be left to suffer? Next, my grandpa. They will absolutely let him get septic before doing anything about his UTI’s. He gets them frequently because he’s unable to walk. This last one he looked pitiful. One of my visits, his roommate almost rolled out of his bed. My grandfather pressed the nurse button and no one came. I walked out to find one and the halls were empty. 4 other room lights were lit. I hate to say anything bc I ADORE the CNAs who provide most of the care to my grandparents. The daytime CNAs are precious people who truly care. The nighttime CNAs, I feel, get frustrated. But they are substantially understaffed and the ones above them are making their lives, my grandparents’ lives, and my family’s life worse. It’s incredibly hard to speak with anyone in a position of leadership regarding their care because they’re never there or when you do get them, they’re curt and dismissive. I put them in the care of this nursing home with the expectation they would give them the care they deserve.